In a new Healthcare Strategies podcast, Chris Waugh, chief innovation officer at Sutter Health, explains how the health system is creating a strategy that integrates virtual and in-person care to treat the whole patient.

Health systems looking for the right balance between telehealth and in-person care shouldn’t think of one service as a replacement for the other. Rather, they should be complementary.

That’s the strategy being used at Sutter Health. And Chris Waugh, chief innovation officer at the California-based 24-hospital network, says that strategy will come into play more often as the network looks to incorporate more connected health platforms and tools to meet the needs of patients during and after the coronavirus pandemic.

“There’s a lot of different ways that we interact with each other these days,” Waugh said during a recent episode of Xtelligent Healthcare Media’sHealthcare Strategies podcast series. “When we look at balancing in person and virtual care, what we think about is extending the relationship.”

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