The Minnesota-based health system is using mHealth tools and telehealth platforms to re-imagine how it gathers data and delivers care, both inside and outside the hospital walls.

Like so many other health systems, the Mayo Clinic ramped up its telehealth platform to address the coronavirus pandemic, adopting digital health tools and processes that normally would have taken a decade to put in place.

Now, the Minnesota-based health system is dealing with the challenges associated with sudden growth, and looking to create a connected health network that can seamlessly accommodate both in-person and virtual care. And that means making sure the consumer-friendly front door meshes with the clinician-friendly back end.

Cris Ross, the Mayo Clinic’s chief information officer, says the COVID-19 crisis forced the health system to adapt at a rapid rate, moving from about 4 percent of virtual visits before the pandemic to 85 percent during the roughest days of late spring and early summer. Supported by emergency federal and state mandates that loosened constraints on telehealth, they were able to create pathways that improved care management for patients outside the hospital.

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